HFX Limited · Sector Solutions

Imperago™ for the Hospice & Care Sector.

Hospices and Care Homes operate in one of the most demanding environments for workforce management - balancing safety, compliance, staffing levels, and care quality 24/7. Discover how HFX Imperago provides a flexible, cloud-based platform to maintain full compliance and operational resilience.


Sector Challenges

Built for Hospice & Care Home Operations

HFX Imperago provides a flexible, cloud-based Workforce Management platform trusted by UK care organisations to solve complex operational challenges:

  • Qualified Staffing Mix: Ensuring the correct mix of qualified staff are always on shift.
  • CQC Compliance: Compliance with CQC requirements, working time rules and rest-break standards.
  • Track & Trace: Full track & trace capabilities across staff, visitors and contractors.
  • Remote & On-Site Care: Managing both on-site care teams and remote workers.
  • Cloud Visibility: Real-time visibility for managers from any location via the cloud.
Impact Metrics

Proven Sector Outcomes

HFX Imperago gives Hospices & Care Homes a scalable, cloud-based workforce management platform that delivers measurable operational improvements:

  • Payroll Efficiency: Faster and more accurate payroll processing.
  • Time Savings: Significant time savings through automated rostering and T&A.
  • Fewer HR Queries: Fewer HR queries due to employee self-service.
  • Audit Readiness: Improved compliance readiness for audits and inspections.
  • Safer Access: Safer, more controlled access to staff and visitor areas.
  • Real-Time Insights: Enhanced transparency and real-time insights for care managers.
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Case Study

Longfield Community Hospice

Hospice and community-based palliative care with mixed clinical staff, admin teams and volunteers.

  • Supports flexible rostering and remote/on-site worker visibility.
  • Enables digital visitor screening and reduced admin workload through self-service tools, improving operational resilience.
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Case Study

Fairlie Healthcare Group

Specialist and complex care services with high compliance and clinical governance requirements.

  • Automates shift planning for complex 24/7 patterns.
  • Maintains accurate T&A data for audit trails and gives managers real-time staffing visibility across clinical units.
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Case Study

Consummate Care Ltd

Multi-site residential care provider requiring blended staffing across permanent and agency teams.

  • Provides qualification-based rostering and touch-free biometric clocking.
  • Delivers full track & trace to support safer, compliant shift operations and secure practices.
Infection Control

Optimum Health & Safety Tech

Imperago includes a range of technologies designed to minimise contact risk and enhance infection control across care environments:

  • Touch-Free Biometrics: Hygienic touch-free clocking options including face recognition, mask detection, and temperature scanners.
  • Contactless Access: HexOne contactless access control terminals ensure only authorised staff are on site.
  • Social Distancing: Clocking delay settings to support social distancing at peak times.
  • Integrated Track & Trace: Integrated track & trace for staff, visitors and contractors.
  • Remote Tracking: Remote worker tracking for off-site care delivery.
Time & Attendance

Audit-Ready Working Hours

Accurate recording for permanent, agency and contract staff with seamless HR and Payroll integration.

Reduces payroll queries and provides an audit-ready record of all working hours, while ensuring compliance with Working Time directives, shift rules, and site access controls.

Rostering

Qualification-Based Scheduling

Ensures the right staffing levels and qualifications are in place for every shift.

Instantly see coverage gaps, skills shortages and compliance risks, while automating processes that reduce manual effort, queries and administrative workload.

Visitor Screening

Digital Health Screening

Digital health questionnaires support infection-control protocols and maintain safe access to your facilities.

Supports full track & trace capabilities across staff, visitors and contractors, alongside Access Control that ensures only authorised staff are on site.

Employee Self-Service

Empowered Care Teams

Employees can view balances, absences, shifts and request leave and shift changes.

Empowering staff through self-service tools reduces administrative workload and improves operational resilience across 24/7 care operations.

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Strengthen Your Care Workforce Strategy

Discover how HFX Imperago can strengthen your care workforce strategy and support safer, more compliant operations. Imperago's intelligent Time & Attendance, Rostering, Visitor Management, Access Control and secure tools ensure you always have the right staff, with the right qualifications, in the right place.

Book a Live Demo